Support Guides

Telko products: TECDIS(4.7/4.8), TELCHART(3.7/3.8) This procedure should be used for the following error messages: • Ini file write error • Erroneous user created content Datawash is a support program by Telko to scan user created content in TECDIS, and either fix or delete any damaged content. User created content can be routes, symbols, lines/areas or tracks. Before using Datawash, please update to TECDIS version 4.7.x.23or newer on both computers if necessary. The update file is avai...

This guide details how to change IP addresses in TECDIS units.The guide is valid for both Windows XP and 7, and any differences are highlighted in the text. Note that this is procedure is only intended for service technicians and otherwise qualified personnel. If you are forwarding this document, you are responsible for assessing that the recipient is qualified for the task. For additional support and troubleshooting please contact support@telko.no. About the network capabilities of TECDI...

We recommend that this procedure is performed by someone with computer experience. Please check the software version on the affected TECDIS system(s). The following procedure will provide the version number.On the TECDIS or TECDIS TCS, check if the menu folders on the right side of the screen are visible. 1.If they are not, press the folder icon at the upper right corner of the screen, labeled ‘Tool menu folders’. 2.Select the menu folder labeled ‘Chart’. 3.Press the button named ‘?’ to t...

Chapter 1. General tests A.Check your subscription. Make sure that your subscription has not expired. B.Try another connection method.If you use an internet connection, try downloading by email. If you use email already, try using another email account/system. If this is successful, you have verified that the problem is with your connection, not your chart system or a problem with the serviceyou are trying to reach. C.Try updating the chart software.Telko AS provides software updates contain...

If you use charts from Navtor, with the Navstick service,TECDIS offers a quick chart installation from the S63 Chart Loader. Before you begin - acquire Cell Permits: Installation of charts with S63 Chart Loader requires Cell Permits for licensing. Cell Permits are received from you rchart provider. For your chart provider to give you correct cell Permits you have to prepare and send your unique User Permit to your provider. The procedure for preparing and sending User Permits can befound i...

Support: Internal Error If you see the error message Internal Error in the chart loading log for S63 charts, and you have previously had S63 charts fully functional on the same TECDIS, this guide will give you the necessary instructions for fixing the issue. This issue is caused by a damaged license file. - Make sure you follow the instructions 100%. For instance, in the steps below, you absolutely need to perform step 5. Failure to do so will cause you to start again from scratch. - If...

Guide for removing recurring Finalize errors: NOTE: This procedure is only valid for S63 charts in TECDIS. In TECDIS, you can get a Finalize error message when trying to import S63 charts. This error message comes when you try to load exactly the same chart as you already have installed. The error message is generally harmless and should not require any attention if charts are displayed after the import is completed. If you experience that charts are not displayed, please make sure: ...

TECDIS and TECDIS TCS Update procedure This procedure updates the software on TECDIS and TECDIS TCS systems to the latest released software version, and provides all quality approved bug fixes available for the software, as detailed on the web page http://www.telko.no/site/support/tecdis/release_history. Retrieving the latest update - On a separate computer, access the following web site: http://www.telko.no/site/support/tecdis - From this web site, download the file TECDIS...

Tidal information in TECDIS This quick reference guide covers turning on and using the tidal tool in TECDIS. Turning on the tidal tool 1. Check that either JeppesenPRIMAR or Professional+ chart databases are activated. This is done by going to: TECDIS → Tool Menu folder → Setup In the Setup folder, make sure the box besides JeppesenPRIMAR or Professional+ is ticked. 2. Turn on display of tide-symbols in the chart. This is done by going to: TECDIS → Tool Menu folder → Chart → Layer...

AIS OWN SHIP Own Ship appears on the screen of its own often, so it can be removed as follows: 1. Insert a Service Key 2. Exit the TECDIS program 3. Open My Computer and go to C: Program Files TECDIS 4. There you find the file TELchart.ini 5. Open it (it opens in Notepad) 6. Scroll until you reach the section that begins with[Options] 7. Find the following line: ais_alarm_watch = 1 8. Convert it to: ais_alarm_watch = 0 9. If you can't find ais_alarm_watch, write itat the top of [Optio...